Manager - Client Relationship

ACCOUNTABILITIES

- Develop and maintain professional relations with the client, to ensure smooth operational service levels are met and client satisfaction is achieved.

- Implement and monitor team performance metrics & creating reports.

- Demonstrate management skills such as leadership, planning and organization.

- Drive sales through marketing companies to ensure SLA are met and targets achieved.

- Operate & liaison as the lead point for all clients and marketing companies.

- Coordinate with the stakeholders to ensure everything is streamlined and ensure smooth work process.

- Responsible for timeliness and accuracy of reports sent.

- Prepare reports & analyze data for senior management.

- Arrange trainings external marketing company associates and internal team and ensure they perform the best.

- Travel to cities to meet the client and visit marketing companies to ensure better results.

- Pay strict attention to detail & analyze reports to ensure the same is cascaded to all concerned.

- Supervise and coordinate with team members to ensure all deadlines are adhered.

- To bring in innovative ideas and optimize processes to ensure faster and reliable growth.

- Create and manage growth and operations strategy and act as an interface with the between the client and the MC's.

- Develop new ideas for future offerings with the mission to develop business.

- Implement strong processes and drive efficiency to deliver consistency and reliability.

- Knowledge on drafting service level agreements & client contracts