Manager - Client Onboarding - B2B SaaS

This role reports to the founders and we are looking for candidates who have done a similar role in the past

Role Description :

This is a full-time on-site role as a Customer Onboarding Manager in Gurugram. you are responsible to ensure that the customers smoothly and efficiently reach their goals, adding value throughout the onboarding process. You will set up customers for immediate success by facilitating the implementation process and educating them on the product, helping solve their technical concerns, and ensuring smooth activation of the product and services. As an Onboarding Specialist, you act as a customer's trusted advisor.

Qualifications :

- 5 - 8 years of experience in B2B SaaS Customer Onboarding focused on US customers / market

- This role is for our US market; based out of Gurgaon.

- To effectively lead a team of solution engineers, a combination of strong product expertise, a solution-oriented mindset, and a technical inclination is essential.

- Someone with a product mindset and exposure to technology is a must.

- Customer Satisfaction, Communication, and Customer Service skills

- Analytical Skills and Account Management abilities

- Experience in customer onboarding or related roles

- Strong interpersonal and problem-solving skills

- Excellent organizational and time management skills

- Ability to work collaboratively in a team

Key Responsibilities:

- Lead the onboarding process for new customers, liaising with internal resources and external stakeholders.

- Assist clients in the onboarding phase, implementing accounts and understanding their needs at Team / Organization level.

- Able to collaborate with sales, product, engineering, and success teams across all time zones to ensure that customer requirements are met.

- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the hat drop.

What are we looking for:

- B2B SaaS experience is a must

- Team management experience

- Exposure to North America markets

- Customer facing experience

- Software development background

- We want someone who has experienced 0-10 in Start UP