Manager - Client Management - Luxury Retail

Job Purpose:

Client manager or client relationship manager, helps a company streamline its business processes and build an engaging relationship with its customers. They focus on improving the HNI client experience to increase retention and loyalty.

2. REPORTING: Head Category - Fashion & Luxury

3. JOB SPECIFICATION:

- Required Education Level: Graduate/PG with proven Fashion & Luxury and requisite experience can be considered.

Required Number of Years' Experience: 6 to 10 years in a similar role

- Required abilities, skills, and knowledge: Good Analytical skills, knowledge of retail, experience.

In Client Management - HNI, brand, and relationship management experience.

4. COMMUNICATION CHANNELS:

- Internal: With other departments.

- External: HNI Clients

5. Key Responsibilities & Key Performance Indicators:

- Interact with HNI clients and build relationships with them while ensuring their needs are being met

- Mastermind creative ways to deliver an exceptional client experience

- Develop and oversee the implementation of client management protocols

- Resolve complex client problems or disputes in a professional manner

- Coach and support team members to help them meet departmental goals

- Proven experience in a leadership role is required

- Excellent communication skills and the ability to anticipate the needs of HNI customers

6. Competencies: Diversity Candidates with Retail experience for HNI Client Management, Luxury sales, Luxury Retail Sales can share profiles.