Manager - Client Engagement - BPO/ITeS

Job Description :

As a Manager-Client Engagement, we'll look to you to manage following responsibilities:

Client Engagement & Servicing:

- Managing client engagement initiatives

- Successful Execution of SaaS based product and / or data analytics projects

- Preparing value added presentations using different sources of information and delivering them to clients on generic / specific client issues

- Training and development of client employees on SaaS platforms and dashboards

- Achieving high level of client satisfaction through proactive communication and prompt resolution of issues

- Understand client's IT frameworks (SAP / other ERP solution used by them, IT policies etc.)

- Work with internal tech and product teams to design an integration solution for client

- Prepare a realistic timeline & project plan for various projects and get buy-in from internal and external stakeholders

- Providing support to the business development team in client pitch presentations

Product Development:

- Providing inputs in building newer tech products / business analytics platforms for the companies; includes improvement in features of the existing products

- Thinking of innovative products that can be built using PHARMARACK strengths in technology and network

A strong candidate will have or show:

- At least 2-4 years of experience in an IT Systems, SaaS products, Healthcare Consulting, Healthcare marketing, Strategy or BD, Selling Analytics solutions in marketing or client servicing

- Proven ability to work and effectively communicate with senior client team members and line of business representatives

- Excellent communication and documentation skills

- A Degree in Pharmacy, Medicine, Computer Science, Engineering or a related field

- MBA / PGDM or equivalent degree in IT Management will be preferred

- Strong presentation skills

- Proficient in Microsoft Excel & PowerPoint

- Understanding of SAP and integration frameworks will be an added advantage