Education: 60% all throughout
PRINCIPAL ACCOUNTABILITIES:
Financial:
1. HR strategy
- Implements the talent management strategies and programmes in line with organizational priorities and goals
2. HR budget
- Ensures adherence to the budget
3. Cost savings
- Implements initiatives to optimize / reduce HR, Admin & CSR costs
Customer:
4. HR Practices
- Implements policies designed for effective management of human resources and development of human capital across the organization
- Implements and reviews strategies to acquire and retain the right skills in line with the business plan
- Implements and reviews systems / processes covering the entire employee lifecycle to ensure optimum employee satisfaction
- Proactively assesses and identifies internal customer needs and makes necessary recommendations to address these needs effectively
- Assists the HOD in implementing Policy
- Adds necessary value to policy Framework and creates new processes and practices
5. Organizational development
- Develops a service orientation among all employees towards internal and external customer
- Ensures all employees of have role clarity; ensures their job descriptions are reviewed periodically
- Drives cooperation among departments by the institutionalization internal feedback thereby improving internal customer satisfaction levels
6. Employee engagement
- Ensures employee engagement activities are conducted periodically to increase employee satisfaction and boost employee morale
- Introduces initiatives to enhance employee satisfaction levels across locations; ensures YOY improvement in the ESAT index
- Drives the implementation of best practices for delivering higher engagement levels across locations, including employee relations and employee communication initiatives
Internal Business Processes:
7. Competency building
- Leads the process of organization development throughout the organization
- Facilitates building of competencies by developing and implementing relevant skill enhancement initiatives
- Implements the succession planning mechanism and builds a strong leadership pipeline
- Identifies and recommends changes to organizational practices to enhance capabilities of the organization and works towards driving and implementing these change management programmes
8. HR policies
- Assists in the design, development and implementation of relevant HR policies across locations and if required, ensures customization according to statutory and legal norms of each location.
9. Organizational culture
- Implements initiatives for the inculcation of the values and culture of the group across locations
- Implements initiatives to build and sustain the employer brand across all locations
- Drives a performance oriented culture across locations ensuring delivery of business results; drives the goal setting process to ensure periodic goal setting and reviews is conducted
10. HR processes
- Implements systems / processes covering the entire employee lifecycle
- Conducts periodic HR audits across all locations to ensure implementation and uniformity of HR processes
- Implements reward and recognition programmes including compensation practices
11. Compliance
- Ensures compliance with all statutory and organization requirements at all locations
12. Industrial relations
- Examines and resolves industrial disputes and grievances
- Ensures timely negotiations and finalization of wage settlement agreements
- Advises on relevant industrial legislation (the laws formulated by parliament to control industrial practices in the workplace)
13. CSR
- Creates organized efforts to represent the New Initiatives favourably in the community
- Executes programmes that promote goodwill and fosters relationships with community leaders
- Drives the creation of an environment of public support that demonstrates company's commitment to social mission
- Implements mechanisms to garner stakeholder and community feedback to identify key issues and solve them
14. Relationship building
- Builds, cultivates and maintains long term collaborative relationships with key stakeholders to achieve mutual goals
15. HR metrics
- Monitors relevant HR metrics and data points from all locations and reports to the Head - HR trends emerging from the data; assists the Head - HR in putting together and implementing action plans wherever necessary.
16. Employee safety
- Ensures safety and security measures are implemented at the office and other work locations in order to ensure employee safety in the premises
Learning & Development:
17. Employee performance and management
- Drives the staffing plans and enables the hiring of the right talent into the team
- Creates an empowering environment for employees in the team
- Drives the performance levels of direct reports by setting in place performance goals, supporting their execution and providing regular feedback through mechanisms like performance reviews
- Designs systems to identify potential attrition risks within the team and sets in place programs to mitigate these risks
18. Innovation
- Continuously searches for opportunities to further improve performance through continuous improvement projects
- Supports identified innovative initiatives to enhance internal efficiencies and effectiveness of the team
- Encourages the team to ideate and implement innovative solutions/process improvements
- Proactively seeks and encourages suggestions from other departments in improving the capabilities of the team
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