Manager - Chief Controls Office - Information Security - Financial Services

Manager - Chief Controls Office

1. Core Responsibilities:

- Support leading the execution and delivery against the agreed objectives for the Chief Control Office functions based in

- Support delivery of effective recruitment, retention and development of the Hyderabad CCO teams as they are established. Supporting matrix managers on providing quality feedback on development and performance observations aligned to the Group FTP (Fit to Practise) standards.

- Be the escalation and liaison point between Hyderabad to the UK functions, Head of Chief Controls Office (Bangalore) and Bangalore management team

- Ensure timely identification and communication of risks, emerging risks or business threats at that could influence and impact the business across the Hyderabad site.

- Support establishing ongoing areas of improvement and ways of working to ensure all operating frameworks are being delivered to the approved standards, quality and performance.

- Support inputting into the functional strategy covering the Hyderabad CCO Teams (resourcing, budget, work delivery, planning)

- Work closely with the Bank and UK Management team Senior Management team to align strategy and delivery to the agreed objectives.

- Be the escalation point for any on site issues ensuring timely updates on resolution.

- Supporting building the Hyderabad Chief Controls Office team's presence and structure

- Building and maintaining excellent great stakeholder relationships with colleagues within Operations and the wider Group.

- Represent on local and Chief Controls Management meetings.

- Ensure effective communication is shared locally and all Hyderabad team members are being kept up to date on plans, strategy and any changes.

- Conduct and input in local management one to one sessions and conduct regular skip meetings and performance reviews to input into staff observations and feedback.

- Responsible for the Site management and coaching of the Hyderabad Chief Controls Office team, including input into performance management, development, conduct, sickness management, appraisals, employee administration and recruitment.

- Support with matrix management on providing regular development and coaching for the Hyderabad CCO team to support with their growth, development and succession planning

- Ensure that you fully understand and comply with the organisation's Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put the customers at the heart of everything you do.

- Ensure that you fully understand and comply with the organisation's Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

- Maintain the company's compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2. Experience Requirements:

- 3 years previous experience in a Management position is essential.

- 3 years' experience in leading, managing and developing staff is essential

- 3 years' experience in stakeholder management, including at Senior Management level

- 3 years' experience in a Financial Services organisation is desirable

- 3 years' experience in Retail and Lending product management is desirable

3. Knowledge Requirements:

- Excellent knowledge of key office tools such as PowerPoint, Excel, Word is essential

- Understanding of the FCA's regulatory framework for handling customer complaints and customer duty outcomes is desirable.

- Excellent knowledge of the FCA vulnerable customer principles are desirable

- Excellent knowledge of the PRA Third Party Risk Management regulations are desirable.

- Understanding of the FCA BCOBS, MCOBS, FSCS Depositor Protection and DISP rules are desirable.

- Understanding of the Procurement framework and principles is desirable.

4. Skill and Competency Requirements:

- Excellent skills in respect of working in a fast paced environment is essential

- Excellent skills in respect of verbal communication is essential

- Excellent skills in respect of time management, attention to detail and prioritisation are essential

- Proven ability to identify and develop talent for future succession is essential

5. Required Qualifications/Certifications:

- Graduation is essential

- Post graduate degree is desirable

6. Responsibilities re Information Security Management System (as per ISO 27001 Certification Requirements)

- Ensure strict adherence to company's security policies and procedures (for ex: Password policy, clear screen and clear desk policy, etc.)

- Take ownership of all the assets/information assigned and secure it in compliance with ISO 27001 standard implemented in the company.

- Co-operate and co-ordinate for the internal audits conducted in the company (complying to ISO 27001 standard).

- Report to the Incident Response Manager, any incidents you come across in the office with regard to Security threats like threats to physical asset & stored information or any risks detrimental to the Security Policies of the company, etc.,.

- Responsible to supervise in ensuring that all personnel reporting to you shall observe all Security requirements and be appropriately trained in Security.