Responsibilities:
- Oversee Centralized Stamping Management across Pan India, ensuring adherence to timelines for stamping within TAT (Turnaround Time).
- Coordinate timely working advance requirements and release funds to vendors for stamping procurement.
- Receive, store, and manage physical stamp papers centrally from vendors.
- Perform monthly reconciliation of centralized stamping records and provide data to the Finance Team.
- Ensure files are received at the head office within 30 days from the disbursement date.
- Conduct hind sighting of all received RTO documents within TAT and communicate discrepancy MIS to the field for collection of repaired documents from the sales team.
- Ensure all received file documents are stored appropriately with the vendor.
- Regularly review the entire process and identify automation possibilities.
- Prepare and present monthly reports to Senior Management.
- Resolve Customer ICRM (Integrated Customer Relationship Management) requests within TAT with a focus on maintaining 100% quality.
- Manage loan cancellation activities within TAT in compliance with RBI regulations.
- Collaborate with vendors to improve quality and TAT (Turnaround Time) standards.
- Explore opportunities for automation, including the preparation of Business Requirement Documents (BRD), User Documentation (UD), testing in User Acceptance Testing (UAT), and confirming production deployment.
- Ensure timely review of process notes and Standard Operating Procedures (SOPs).
- Verify the authorization of customer demographic details and vehicle information according to standard checkpoints.
- Prepare monthly provisions and share them with the Finance Team for centralized operations.
- Process centralized operations vendor bills on a monthly basis.
- Timely provision of loan stationery to the Sales Team.
Qualifications and Skills:
- Bachelor's degree in Business Administration, Finance, or related field.
- Proven experience in operations management, preferably in a financial services environment.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in data analysis and report generation.
- Knowledge of regulatory compliance, particularly in the financial sector.
- Ability to identify and implement process improvements.
- Experience with project management and stakeholder coordination.
- Familiarity with automation tools and methodologies.
Didn’t find the job appropriate? Report this Job
Download the iimjobs app to
apply for jobs anywhere, anytime
Download on
App Store
Get it on
Google Play
Scan to Download