Manager - Capacity Planning - BPO

Currently we are hiring for Capacity Planning Manager for MNC Company in Mumbai Location.

Designation : Capacity Planning Manager

Location : Mumbai

CTC : Max 12 LPA

Shift : Day shift need to flexible with timings

Experience : 6-9 yrs

Job Description :

Capacity Planning - Senior Specialist :

- Coordinate with business to understand the space requirements of each project

- Scenario plan allocations based on demand logged by projects with the help of capacity planning tool

- Ensure high quality service delivery in a timely fashion

- Co-ordinate/negotiate with various stakeholders for timely delivery of seat supply

- Provide input and to help shape the overall space and real estate portfolio

- Ensure optimum utilization of seats against a defined set of principles and metrics.

- Work closely with the business units to implement the space operating models.

- Lead communication efforts to successfully introduce and implement related programs.

- Provide guidance and thoughts on space operations matters

- Analyze and act upon satisfaction and other performance metrics to drive future strategy and programs;

- Provide inputs for the strategy for tools and systems that support space management

- Develop of business cases to negotiate with internal customers including senior leadership

- Generate early warnings on gap's in demand and supply or seats

- Prepare action plan for mitigation

- Ownership of space inventory

- Track, Enable, Approve, changes to space inventory

- Drive critical Projects which can result seat optimization and internal customer delight

- Ensure process adherence. Conduct regular audits

Qualification, Skills and work experience :

- 5-8 years of experience in Capacity Planning & Space management or workforce management or related domains

- Excellent communication skills

- Convincing/negotiation skills

- Service orientation

- BE/MBA or equivalent

- MS Excel and PPT skills

M Obulesh Abraham
040-39834039