Manager - Capacity Planning - BPO

We have an urgent opening with our client based in Hyderabad,Bangalore.

Responsibilities :

- Interpret and improve forecasting models using data collection, data analysis and statistical tools.

- Create optimal capacity plan Operations business by managing trade-offs between Customer Experience and - Cost Effectiveness.

- Coordinate with Operations and Finance teams to analyze historical data and demand forecasts and build out headcount planning models for future growth.

- Mitigate capacity risks by managing dependencies across multiple operational teams and sites

- Capacity planning for new business/sites

- Clearly communicate dependencies and manage/track exceptions with Senior Management.

- Manage the daily, weekly, and monthly reporting of capacity performance in each site via Key Performance Indicators.

- Support local site management and workflow teams to optimize staffing requirements.

- Help manage Investigation and contact routing, monitoring systems and providing recommended workflow options and directives to maintain acceptable service levels.

- Project management skills are required for success in this role.

Interpret and improve forecasting models using data collection, data analysis and statistical tools.

- Create optimal capacity plan for Operations business by managing trade-offs between Customer Experience and - Cost Effectiveness.

- Coordinate with Operations and Finance teams to analyze historical data and demand forecasts and build out headcount planning models for future growth.

- Mitigate capacity risks by managing dependencies across multiple operational teams and sites

- Capacity planning for new business/sites

- Clearly communicate dependencies and manage/track exceptions with Senior Management.

- Manage the daily, weekly, and monthly reporting of capacity performance in each site via Key Performance Indicators.

- Support local site management and workflow teams to optimize staffing requirements.

- Help manage Investigation and contact routing, monitoring systems and providing recommended workflow options and directives to maintain acceptable service levels.

- Project management skills are required for success in this role.

Job Location:-Bangalore,Hyderabad