Manager - Call Coaching - BPO

Job Title - Manager - Call coach

Candidate Summary:

- Candidate with 6 plus years of experience in call coaching

Job Summary:

- It is high-skill voice process, focusing on our premier customers across markets

- Quality monitoring strategy, design of the coaching model, bench-marking, consistency and quality checking of coaching.

- Support the quality monitoring and call calibration activities

- Ensure consistency of service provided across all sites and maintaining compliance with external regulatory requirements, internal control standards and group compliance policy

Skills : Call quality, call coach, quality coach

No. of opening : 1

Education : Any Graduates

Industry : Banking/ Financial Services

Priyadarshini