Manager - Call Center Operations - Online Health & Wellness Firm

- Call center managers are in charge of a group of customer service representatives, who work from central call centers, and sometimes over email or live chat.

- As a call center manager, you make sure that your team does its best to meet customer needs by giving helpful tips on a product, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints.

- Call center managers make sure that all employees are routinely meeting any goals set by management to resolve a quota of customer issues or answer a number of calls.

Job Description :

- Looking for people who can handle the entire operations and who can set up a call center.

- Should be experienced in floor level operations.

- Must have had team handling experience.

Customer Service/Communication Skills :

- Call center managers talk, listen and help resolved conflicts with customers. Call center managers should be able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy. Those communicating over email or live chat will need to be able to write well, with correct grammar.

Leadership Skills : Call center managers will need to motivate the team, work with them to make sure they abide by all company policies and procedures.

Patience : Call center managers might have to deal with confused or irate customers. Having patience and staying polite, even in stressful situations is helpful.

Problem-Solving Skills : Call center managers solve customer issues, sometimes without seeing the actual problem first hand.

Skills Required :

- You will need to show :

- Excellent communication skills

- A strong customer focus and a good telephone manner

- The ability to work well in teams

- Leadership skills and the ability to motivate and develop staff

- A desire to help others work towards targets and develop their skills

- Confidence and a good business sense

- The ability to set, meet and exceed targets

- A focused and self-motivated approach to work

- The ability to manage change

Salary offered: 10 - 20 LPA