Manager - Business Operations - BPO/IT

1.1 Role Description:

- Thorough understanding of Proposals/ SOWs

- Order to Cash:

Thorough Understanding of

1. Project and Contract Creation

2. Different types of Revenue recognition methodologies

3. Fixed Priced, T&M types of engagements

4. Expenses & Types

5. Resource Assignments

6. Billing

7. Reporting

Communications:

1. Liaise with WW Operations Teams to remove bottlenecks, operational / technical issues

2. Act as Focal / GoTo person for Manager's Council and Leadership team for OTC Process Assistance

3. Liaise with Global Resourcing Coordinator and Vendor Management teams to close the necessary actions

4. Timely accurate and precise communication, alerts to all stakeholders (local and global)

Other Process:

1. Reduce the deferred revenue by conducting operational reviews and tracking, monitoring and control.

2. Support and Liaise with Finance Team to provide Accurate Revenue Recognition

3. Remove bottlenecks if any to support all functions and teams

4. Propose suggestions / workarounds to improve the process efficiency in various processes, reports etc.

5. Follow-up and close the actions with all stakeholders

Governance:

1. Conduct the Operations Review with Manager Council

2. Provide relevant alerts / heads-up

Reports:

1. Provide Relevant reports to support organization

2. Maintain accuracy of reports

1.2 Deliverables:

1. Support Inter-company closing

2. Coordination with other support functions and shared services from other GEOs

3. Project revenue recognition follow-up 3DGS Managers, Shared Services members for timely actions in the context of OTC

4. Generation of accurate reports - Timesheets, Proposals, STCs, Billing, Project Budget, Expenses etc.

5. Schedule and Conduct

1.3 KPIs:

1. Timely submission of revenue forecasts

2. Timely recognition of revenue as per accounting rules

3. Number of revenue forecast variances (Forecast vs. Actual)

4. Minimization of the industry deferred revenue