Manager - Business Excellence

About the job

Responsibilities And Accountabilities

- Take ownership of end-to-end management of SFA solutions.

- To Implement Standard Operating Procedures (SOPs) for SFA processes, set KPI measurements for SFA team members.

- Ensuring comprehensive onboarding training for new joiners on the tool.

- Providing training to the sales team on newly introduced features.

- Ensuring availability of tool features in vernacular languages understood by the team as per geography/territories.

- Review existing processes for data maintenance and hygiene, query resolution, and quality checks on analytics, for the tool's productivity.

- Identify necessary reports and analysis required & Coordinate with the application provider for smooth operations.

- Continuous improvement in master data accuracy: Geo Tagging, Channel Bifurcation, Customer Master, Hierarchy mapping.

- Providing data at specified frequencies to the internal customers as per aligned business needs.

- Maintain regular communication with internal customers, gathering feedback for improvement, as per market insights.

- To review and suggest to enhance existing features and services, aligned to new technologies and automation in trend.

- Review cost-effectiveness and productivity of existing applications.

- Suggest feasibility of alternative options with superior features as per latest market trends.