About the job
Responsibilities And Accountabilities
- Take ownership of end-to-end management of SFA solutions.
- To Implement Standard Operating Procedures (SOPs) for SFA processes, set KPI measurements for SFA team members.
- Ensuring comprehensive onboarding training for new joiners on the tool.
- Providing training to the sales team on newly introduced features.
- Ensuring availability of tool features in vernacular languages understood by the team as per geography/territories.
- Review existing processes for data maintenance and hygiene, query resolution, and quality checks on analytics, for the tool's productivity.
- Identify necessary reports and analysis required & Coordinate with the application provider for smooth operations.
- Continuous improvement in master data accuracy: Geo Tagging, Channel Bifurcation, Customer Master, Hierarchy mapping.
- Providing data at specified frequencies to the internal customers as per aligned business needs.
- Maintain regular communication with internal customers, gathering feedback for improvement, as per market insights.
- To review and suggest to enhance existing features and services, aligned to new technologies and automation in trend.
- Review cost-effectiveness and productivity of existing applications.
- Suggest feasibility of alternative options with superior features as per latest market trends.
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