Manager - Business Development - VAS & Contact Center Solutions

Leading Global MNC Requires Manager ( BD)- VAS & Contact center solutions( Mumbai)

One of our client a leading Global MNC established almost 20 years back which is a robust, modular, customer interaction management software company with operations in over 15 countries worldwide which handles all interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards. The company's unified customer interaction solutions leverage existing technology investments in the contact center, adding value - without disruption - across a wide range of business situations. Its uCI contact center solutions are being used by over 300,000 people in 1100 organizations in 80 countries, to manage enterprise functions like customer care, telemarketing, telesales, collections, help desks, surveys, etc for customer-centric companies.

It has a 20-year plus track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Its customer interaction solutions have been included by Gartner in the industry Magic Quadrants since 2004.

It has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

We are looking for Manager ( BD)- VAS & Contact center solutions for Mumbai region.

PFB the details

1) Client - Leading IT / CRM MNC

2) Position- Manager( BD)- VAS & Contact center solutions

3) Location - Mumbai

4) Experience- 3- 5 years in selling VAS / Contact center solutions/ CRM solutions/ IVR Solutions

5) Qualification- Graduate ( Mgt Qualification /MBA/ PGDBM preferred)

THE JD IS AS FOLLOWS-

- Candidate will be responsible for selling contact centre software solutions into new verticals & accounts.

- Derive the company's sales revenue in the region through channel partners and direct.

- Responsible for Lead Generation, Business Development & Sales for the region through its own contacts and industry references.

- Proven ability to drive the sales process from plan to close

- Strong business sense and industry expertise

- Instrumental in Contact Centre Software, IVR, CRM, IP Telephony & Unified Communication Sales & industry

 The individual will develop and execute sales plans for target accounts and need to have demonstrated experience with:

- Establish a professional working relationship with decision makers and C-Level to develop a core understanding of the clients unique business needs.

 Candidate Profile

- Minimum 3 years of experience in Sales & business development.

- Excellent communication, negotiation and presentation skills along with good SALES CLOSURE skills is a must

- Deep knowledge & understanding of solutions like contact centre solution, IVR, Dialer, IP telephony, voice, CRM etc.,

- Sells products by establishing contact and developing relationships with prospects; recommending solutions.

- Ability to develop & maintain senior level client relationships (key stakeholders and C-level executives)

- Operates as the lead point of contact for any and all matters specific to existing clients

- In-depth Market knowledge for lead generation to gain new client acquisition

- Experience & understanding of testing domain, different products, services as per trends is must

- At least 3 years or more strong experience in respective market in a similar sales role, preferably in CRM, Contact centre, Unified Communication & telephony solutions.

- We are looking for hunters with account management experience who thrive in a high growth, high pressure environment

Salary offered; 8 - 14 LPA

Contact
Puneesh- 7011354635