Manager - Business Development - FoodTech

Roles and Responsibilities :

As a Business Development Manager for our organization, you will play a crucial role in driving the growth and expansion of our company in the Bangalore region.

Your responsibilities will include :

- Conducting thorough research on the homemade food industry in Bangalore to identify trends, preferences, and potential growth opportunities.

- Creating effective sales strategies to increase the number of kitchens on our app and boost customer engagement.

- Collaborating with the marketing teams to implement promotional campaigns and events, showcasing our home cooks' offerings and expanding the customer base.

- Working closely with the marketing, operations, and technology teams to ensure seamless app functionality and high customer satisfaction.

- Monitoring key performance metrics, tracking sales activities, and generating reports to assess partnership success and pinpoint areas for improvement.

- Leading and managing a large team to optimize operational efficiency and achieve performance targets within the designated zone.

- Assisting management in implementing new strategic initiatives and contributing ideas to scale up operations effectively within zones.

- Managing a team of Cook RLs, DE RLs, and key account managers to oversee the supply team's performance in the zone.

- Acting as a liaison between the implementation team and the operations strategy team, ensuring a focus on order fulfillment, logistics, and customer experience.

- Planning and executing strategic projects driven centrally.

- Sustaining and growing relationships to drive revenue growth within the zone.

- Maintaining strong relationships with HomeChefs, Cook RLs, advising them on marketrelated issues and offering solutions.

- Overseeing sales administration, operational performance reporting, and streamlining processes and systems, while providing guidance to senior management on enhancing business relationships and fostering a customer-service-oriented environment.

- Conducting cost analysis and reporting, managing schedules, quality initiatives, and process change initiatives.

- Designing and executing an employee retention plan and making staffing and training decisions for the areas under your supervision.

- Improving systems, processes, and policies within the operations team to enhance management reporting, information flow, and relevant business metrics.

- Ensuring discipline and resolving disputes or strikes among cooks and delivery executives in the designated areas, promoting a productive and harmonious work environment.

- Ensuring flawless delivery service for customers in your areas, with a special focus on realtime service levels and schedule adherence.

- Meeting or exceeding customer satisfaction rating targets for the delivery fleet across all areas within your purview.

Desired skills and experience :

- Graduate with 5+ years of experience in business development, sales or operations management.

- Proven track record in business development and sales roles, preferably in the food industry or startup environment.

- Strong negotiation and relationship-building skills.

- Familiarity with local food trends and preferences in Bangalore

- Strong operational, analytical and numerical skills; Ability to use data effectively for devising strategy.

- Strong time management skills and the ability to prioritize to meet daily, weekly, and long-term requirements and goals.

- Must have the ability to multi-task and establish priorities.

- Good leadership skills with a passion for delivering a positive customer experience.

- Ability to maintain composure in difficult situations

- Problem-solving mindset and ability to adapt in a fast-paced environment.