Manager - Business Development - EdTech

- upGrad B2B/ B2I.

- upGrad is an online higher education platform providing rigorous industry-relevant programs designed and delivered in collaboration with world-class faculty and industry.

- Merging the latest technology, pedagogy, and services, upGrad is creating an immersive learning experience - anytime and anywhere.

- upGrad, focuses on getting college students job ready by bridging the gap between the college curriculum and the industry requirements through its tech and content solutions.

The Role.

- We are looking for a Junior-Mid level sales professional who has prior experience in building and maintaining customer relationships and key account/relationship in the B2B space, preferably with higher education institutes (HEIs). in the education sector management/relationship manager account management, and can take responsibility for acquiring and strengthening Higher Education customers across institutional segments and open and build markets/regions in the assigned territory as an individual contributor.

Responsibilities:

- Product Adoption and Usage: Own responsibility for adoption and usage of product.

- Act as subject matter expert to train customers (higher education institutes) and partners.

- Develop strategic and tactical initiatives to maintain and improve customer onboarding, retention and footprint growth.

- Benchmark progress on a quarterly basis, gather program measurements.

- Track and analyze the data to ensure achievement of the business goals agreed.

- Regular interaction with customers to update them on the progress, understand challenges and resolve them within specifiedtime frames.

- Account Management: Lead regular status meetings with customers to review open initiatives and address any challenges impeding successful use of company solutions.

- Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and channel partners.

- Drive and conclude product renewals, timely billing and payment collection.

- Customer Empowerment: Be the Voice of the Customer and a strong advocate for your customers' interests to the organization.

- Gather customer product feedback and communicate with product management and engineering to shape the product development roadmap.

- Identify use cases not yet covered by our current platform / patterns on issues faced by customers.

- Account Growth: Creation of upsell and cross sell opportunities in your accounts by deepening customer relations, driving product usage and making a plan together with the customer to grow business in their institutes.

- Work closely with the regional BDMs to convert opportunities into sales.

Qualifications, Experience and requirements:

- Graduate/post-graduate in Engg, science or management.

- 3-6 years of Key Account Management/B2B Customer Service experience.

Requirements:

- Fluent in English and local language.

- Perseverance, sincerity, out-of-box thinking and patience to manage large institutional customers and lengthy sales cycles.

- Ability to work in remotely distributed teams with experience in B2B account management, customer success, cross-team coordination and escalation management.

- Self-motivated, independent, proactive team player, with excellent interpersonal skills and ideas to build and nurture customer relationships.

- Strong communication and public speaking skills with ability to influence people and stakeholders of CXO level.