Manager - Business Development

Manager - Business Development

Responsibilities:

Achieving Business Objectives:

- Take responsibility for meeting the retail liabilities sales team's business objectives in terms of value, volume, and channel productivity metrics.

- Drive sales targets related to CASA (Current Account Savings Account), fixed deposits, and third-party products.

- Product Knowledge and Sales Channel Management:

- Possess a deep understanding of CASA, fixed deposits, and third-party products offered by the bank.

- Ensure the sales channel (team) is knowledgeable about these products and adheres to regulatory requirements such as KYC, AML, and CFT at all times.

Customer Service Excellence:

- Render excellent customer service by understanding and addressing customer needs through the bank's financial product offerings.

- Ensure customer satisfaction through effective communication and resolution of queries or concerns.

Training and Motivation of Sales Channel:

- Train the sales channel extensively on the bank's products, sales processes, and service standards.

- Keep the team highly motivated and engaged to achieve sales targets and deliver exceptional customer experiences.

Sales and Service Strategies:

- Formulate and implement effective sales and service strategies to maximize branch profitability and customer acquisition.

- Coordinate with sales support departments to streamline operations and enhance service delivery.

Performance Management:

- Define key performance indicators (KPIs) for team members and regularly review their performance against set targets.

- Conduct variance analysis and adjust action plans as needed to ensure goals are met or exceeded.

Coordination and Collaboration:

- Facilitate coordination between various sales support departments to ensure smooth execution of sales initiatives and customer service activities.

- Foster collaboration across different teams to achieve unified business objectives.

Enhancing Bank's Positioning and Profitability:

- Undertake additional activities as assigned to enhance the branch's or bank's positioning in the market and contribute to overall profitability.

Additional Expectations:

- Regulatory Compliance: Ensure strict adherence to regulatory requirements and guidelines related to banking operations, particularly KYC, AML, and CFT.

- Continuous Improvement: Proactively seek opportunities for process improvement, customer satisfaction enhancement, and sales optimization.

- Adaptability: Be flexible and responsive to changing market conditions and customer expectations to maintain competitive advantage