Manager - Branch Operations - Bank

Do you possess a passion for the home loan industry and a proven track record of leading high-performing teams? Are you equally adept at ensuring regulatory compliance and driving business growth? If so, we invite you to apply for the exciting opportunity of Branch Manager!

In this pivotal role, you will lead and manage all aspects of our branch operations, with a primary focus on home loan processing, customer service, and achieving business objectives.

You will be responsible for fostering a collaborative team environment, ensuring regulatory adherence, and driving sales to expand our home loan customer base.

Key Responsibilities:

Branch Leadership & Team Management:

- Lead a team of branch personnel, providing coaching, mentoring, and support to ensure effective performance and professional development.

- Foster a positive and collaborative work environment that promotes teamwork and high morale.

- Delegate tasks and responsibilities effectively to optimize team productivity.

Operations Management:

- Oversee all daily branch operations, with a specific focus on home loan processing, underwriting, and loan servicing.

- Implement strategies to streamline operations, enhance efficiency, and ensure accuracy in all loan processes.

- Manage risk mitigation strategies and ensure adherence to all banking regulations and internal policies for home loan transactions.

Customer Service Excellence:

- Champion exceptional customer service for home loan clients, ensuring a positive and seamless experience throughout the mortgage lending process.

- Proactively identify and resolve customer issues with professionalism and empathy.

- Implement initiatives to continuously improve customer satisfaction levels.

Sales & Business Development:

- Drive home loan sales within the branch, meeting and exceeding branch targets.

- Develop and implement strategies to expand the branch's home loan customer base.

- Build strong relationships with real estate agents and other referral partners to generate new leads.

Performance Monitoring & Reporting:

- Prepare and analyze performance reports, including home loan metrics and customer satisfaction data.

- Identify trends, analyze key performance indicators (KPIs), and recommend operational improvements.

- Present reports and updates to management, providing insights and data-driven recommendations.

Qualifications:

- Minimum 3-4 years of experience in mortgage lending or a related field, with a proven track record of success in branch management.

- In-depth understanding of home loan products, regulations, and underwriting processes.

- Strong leadership skills with the ability to motivate, coach, and develop a team.

- Excellent communication, interpersonal, and problem-solving skills.

- Customer-centric approach with a commitment to providing exceptional service.

- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and loan processing software (a plus).

- Strong analytical and reporting skills with the ability to interpret data and identify trends.

- Excellent time management and organizational skills with the ability to prioritize effectively

Location: Ayodhya