Manager - Blackbelt - IT/ITeS

Manager/Sr Manager - Black Belt with an UK based large IT/ITES Organisation

We partner with our clients to fill up their strategic and leadership positions for their business success.

In the process, currently we are partnering with an UK based large IT/ITES Organisation.

Position: Manager for Mumbai location and Senior Manager for Pune location.

Role Objective

- To implement and maintain a quality framework across all business work streams; conceptualize and run initiatives, programs and projects around improving operational excellence; and support transitions and bids for new processes

Academic:

- Post Graduation (in any discipline)

- Certification: Six Sigma (Black Belt -Mandatory)

Experience:

- At least 5 years experience in a Quality function with 3-4 years in deployment of quality methodologies, process definition or process improvement

Experience:

- At least 7 years experience in Quality with 5-6 years in deployment of quality methodologies, process definition or process improvement

Internal:

- Team

- Business lines

- Senior Management

- Capita UK Quality team

External:

- Quality Consultants
(Example QAI, etc)

Primary Responsibilities

- Provide inputs to quality plan for the organisation with associated risk and opportunities;

- Identifying weaknesses and gaps in the existing practices and policies and facilitate process improvement;

- Responsible for mentoring / assisting green belt projects in the organisation;

- Facilitate Quality in meeting its ASM ( Kaizen ) objectives

- Design, develop and implement programs to effectively roll out Six Sigma in key areasdata, transaction management, voice and other BPO process;

- Initiate and drive implementation of other Six Sigma applications such as MIS & Metrics, Management Control Systems etc.;

- Conduct training sessions on quality to raise quality awareness across areas.

- Provide references to worldwide best practices, along with case studies which would also be inputs to enhance levels of process implementation;

- Mentor & Manage various productivity improvement/ cost optimization Lean/ Six Sigma Green Belt Projects across Capita India’s work streams;

- Achieve quality targets within organization's overall business plan;

- Explore appropriate avenues to increase the scope of team. Groom team members to enhance capability & take on higher roles.

- Assist in aligning departmental objectives for team, devising KPIs for team members & track progress against both, taking corrective steps wherever necessary.

- Participate in organisation - wide / account – wide projects & initiatives to promote Quality unit’s functionalities.

- Manage quality related escalations;

- Conduct regular performance reviews for the Assistant Managers and provide feedback; and

- Develop and maintain effective working relationships across business lines.

- Liase regularly with stakeholders to solicit feedback on team’s performance & maintain high standards.

- Has responsibility for more than one aspect of business unit performance, e.g. profit, sales, cost management, customer service levels etc. May be a cost centre manager.

Will have client relationship management responsibilities and managerial responsibility for a team. Champions TCF in area ensuring built into relevant communications and activities

Key Result Areas

- Quality targets

- Process improvement initiatives

- Quality culture

Contact-
Shikha,
STEPS
smeena@stepsindia.co.in