Manager - Bid Management - BPO

Role Overview:

- The Bid Management function is a part of the GTP Solutions function and is responsible for project management for bids.

- The team works on the largest bids in the organization to ensure that the bid management process is followed and the timelines in the Project Plan are met to complete and submit the bid on time.

The core responsibilities of a Bid Manager are as follows:

Project Management:

- Support hunting and farming activities of the Sales team

- Program manage the RFx process for the largest RFx's

- Support the completion and submission of RFx's from all verticals. No specific domain expertise is required.

- Ensure the pursuit team is aware of the bid management process

- Ensure the bid management process with all the milestones is followed

- Ensure timelines for each milestone in the process are met

- Ensure the Project Plan is circulated and there is an agreement on timelines from the pursuit team

- Drive and schedule all calls as per the process. Ensure attendance and take minutes

- Send daily update emails on the project plan adherence. Follow the escalation matrix for variance in the project plan depending on numbers of days delay

- Escalate for any exceptional situations that may impact the timeliness of the bid

- Work on standard responses in the RFx, get them reviewed by the Manager

- Liaise with the pursuit team, sales for their deliverables

- Communicate clearly and regularly with the pursuit team on the health of the bid

- Get all templates filled as per the process. Ensure the quality is as per the benchmark

- Liaise with CBD Graphics and editing teams for final finishing touches

- All bids need to be on PACMan and submitted files need to be archived on PACMan

- Complete key learnings log on shared drive during the bid management process and after the submission

- Follow up with sales teams on status of bids for win/loss analysis

Content Management:

- Ensure record retention policy is adhered to on PACMan and shared drive

- Respond to generic/standard responses for RFx's

- Encourage use of portals. Create awareness through awareness drives across teams on our portals

- Include all non-standard responses in the standard responses repository after each bid

Technology & Automation:

- Streamline (& potentially automate) the data collation process for Bid Management - MIS, feedback forms, training kit for new hires etc.

Stakeholder Relationship:

- Manage relationships with stakeholders to understand the deal cycle better and the support they require from the Bid Management team

- Conduct feedback surveys regularly to plug gaps and initiate and manage improvement programs

Projects:

- Own projects for Social Media collaboration, external and internal expert networks

- Manage the ownership, penetration and value creation through the Expert Network channel

- Any projects that can help enhance the function's capabilities and output

Strategy and MIS:

- Maintain MIS for the board, executive management, function head, etc.

- Support strategic decisions by analyzing data

- Maintain and publish insights through the sales CRM on our pipeline, hot prospects, etc.

- Communicate with Sales and Solutions and conduct feedback surveys with both teams on gaps and support required from each other

Experience required:

- 10-12 years in the ITes industry with experience in the Management function preferably. Anyone who has worked in various functions in a BPO or Shared Services environment is also a preferable candidate

- Knowledge about various industries / domains / verticals in a BPO

- Experience in responding RFx's

- Project Management Experience

- Experience in working on SharePoint and creating SharePoint portals for knowledge repository, MIS, etc. for a function/organization

Angeline
09822524763
GPS