Manager/AVP - Fraud Risk Management

Job Description

Associate - Fraud Risk-150080233

This an excellent opportunity for an individual who thrive in a fast-paced and team-oriented environment where strong analytical skills, business acumen, and superior communication skills are leveraged to support our company's ability to deliver world class fraud detection and customer centric solutions to its customers.

As part of the Fraud Risk Management team, you will perform quantitative and qualitative analysis on credit card / debit card accounts that have had or are at risk for fraudulent activity due to compromise event. Expectations include assisting in developing, maintaining, and improving program policies, strategies, processes and procedures within the assigned function, conducting complex analysis and providing accurate and concise results with recommendations to management in order to minimize fraud losses and prevent unnecessary customer disruption, will be considered as a subject matter expect in different fraud risk disciplines, expected to provide risk expertise in area of responsibility. You would have project management responsibilities and will be responsible for talent development & providing thought leadership to the projects executed within the team

You will report to the Senior Manager in Mumbai and develop strategy for function and position the team for future success. You would play critical role in driving Mumbai site initiatives including Fraud Community and working directly with the Fraud Operations team in the identification and solution set recommendation for customer issues, fraud trends, and other items impacting the customer experience as it relates to point of sale, and the performance of authorization policies in general.

Key Activities

- Partner with cross-functional teams to drive business innovation & new business development initiatives.

- Demonstrate thorough understanding of authorization, billing system and operations platforms (e.g. First Watch, First Assist) and fraud process.

- May directly manage teams of analysts and/or senior analysts and provide management direction to foster a high performance environment.

- You will lead coordination of cross-functional teams across multiple disciplines to assure compliance with objectives on high complexity initiatives.

- Understand business direction, structure, business trends, operating environment changes.

- You will be responsible for the quality of the assigned processes as well as the development and implementation of the strategic initiatives to improve the process and any cross-impact department functions with senior management support.

- Provides additional consultative support beyond their own process

The work schedule is Monday - Friday, 1 PM - 10 PM IST.

- Bachelor's degree in a quantitative discipline; Math, Finance, Statistics, Economics or equivalent work/training is required; advanced degree is preferred.

- Minimum 5 years of related analytical experience

- In depth knowledge of Authorizations capabilities, metrics, and strategy

- Strong analytical, technical and statistical skills. Ability to synthesize / analyze diverse information, develops recommendations, and makes decisions.

- Strong communication and interpersonal skills, ability to interact with individuals across departments / functions and with senior-level individuals. Ability to work independently.

- Proven record in problem solving and business innovation. Ability to thrive in a dynamic and fast-paced environment. Staff management skills.

- Project Management Skills -- well-organized, structured approach. Ability to achieve tight timelines on complex deliverables. Ability to manage and prioritize projects across cross-functional groups.

- Strong knowledge and understanding of financial services

- Strong knowledge of SAS, SQL, Excel and other analytic tools required

- Highly proficient in Microsoft Office suite of products