Manager/AVP - Branch Operation - Bank

We are Hiring for one of the leading Bank for Delhi/NCR

Principal responsibilities includes managing existing and new branch banking & corporate clients to maximize relationship building, understanding their business requirements; providing leads to relationship managers/product sales managers -where opportunity exists.

- Meet clients where required, answer customer queries, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction.

- Awareness of ISO 9001:2000 standards & meet/exceed set quality parameters.

- Ensure compliance with all regulatory and statutory requirements as relevant for various product and services from a branch perspective.

- Partnering other business units present at the branch.

- Support the concerned team in preparation of any audit related deliverable s.

- Responsible for recommending specific process and systems improvements which have an impact on customer service, carrying out customer satisfaction studies, managing service quality audits.

- Responsible for handling customer enquirers and instructions, thus ensuring that the Bank's delivery standards in achieving total customer satisfaction are met.

- Ensure timely escalation of issues impacting business and possible solutions to address the concerns.

- Play an active role in new products, processes, systems roll out.

- Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets.

- Maintain personal discipline (timings, attendance, grooming standards etc) in the office.

- Define Goals & performance parameters for the team & guide/coach them to achieve the same.

- Be involved in staff recruitment and appraisals.

- Support the concerned team in preparation of any audit related deliverables.

- Be aware of ISO 9001:2000 standards & meet/exceed set quality parameters conforming to the standard.

Lalita
01244346317