Manager/Assistant Manager - Program Management - BPO

Role : Manager /Assistant Manager - Program Management

Job Description :

Principle Accountabilities :

- Support Site Program Manager on GBS back office activity coordination

- Coordinate / Drive Quotation preparation, CTB report, EOL etc. with GBS/Site CFT and global supply base

- Support production sites for projects, costs and other customer related matters through leadership and expertise.

- Oversee/ Coordinates program activities with all inter-departments ensuring completion of all commitments made relative to Deliverable timelines - ESS, GPSC, VAS, AP/AR etc.

- Monitor and track that project and program deliverables are met

- Prepares program reports for management, client, or others.

- Handles details of a highly confidential and critical nature.

- Conducts research, and compiles and types statistical reports.

- May collect and prepares information for use in discussion/meetings of management staff and outside individuals.

- May input customer's responses to the Customer Satisfaction Index (CSI).

- Assists in the review of program proposals or plans to determine time frame, funding limitations, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.

- Confers with appropriate managers within Program Management, Operations and other CFT members to understand customer metrics and how the account is performing on KOIs.

- Responsible for tracking relevant metrics and drive action items based on results with in GBS / SITE CFT team

- Organize, plan and direct program schedules and monitor

- Drive for customer satisfaction reviews and corrective actions related to GBS activity.

- Occasional travel to site locations.

Required Skills :

- Must have Project Management / Program Management experience in any Manufacturing Industry (other than Finance Sectors)

- Should be willing to work in night shifts

- Any BE (other than IT) can apply

- PMP Certification/ Prince 2 would be an added advantage

- 5 to 8 Years experience after completion of Graduation.