Manager/Assistant Manager - Process/Service Excellence - BPO/ITeS

- Ability to create customized business excellence roadmaps for service lines/clients in areas of process design, process improvement, process robustness, BPMS, entitlement, etc

- Ability to train, ability to apply statistical techniques to arrive at statistical and practical solutions to business problems, thus create business impact

- Experience in Aligning six sigma to business goals and impact(Balanced scorecard initiatives)

- Adept in conducting tollgate reviews for projects

- Change Management techniques

Certification: Black Belt or Green Belt

- VMO Experience

- Excellent communication skills

- Drive BPMS, FMEA, DMAIC within the organization

- Lead and deliver training on quality areas

CTC : 12 to 19 lakhs