Manager/Assistant Manager - Knowledge Management - Learning Management System

Role :- Manager / Assistant Manager - Knowledge Management

Location : - Pune

Purpose of the Role:

Responsible for developing the Learning Management System for Program Management Organization

Principle Accountabilities:

- Develop and deliver training modules to customer service representatives.

- Evaluate the effectiveness of training modules, workshops, etc. and make changes as needed to improve future results.

- Schedule, coordinate, and deliver training modules, workshops etc.

- Provide technical support to individuals in the implementation of designed instruction or in task analysis and instructional systems design

- Recommend and assist in the development of curriculum using instructional design and adult learning principles for various delivery options, such as eLearning, classroom training, and blended learning.

- Assist with the development of master course documentation, manuals, and other learning resources.

- Remain current with up-to-date product information for all released software configurations.

- Maintain excellent presentation and communication skills.

- Problem-solve computer and system issues with learners.

- Create a learning that translates into on the job skills.

- Mentor OJT (On the Job Training) coaches.

Education / Experience :

- BE / B Tech / M Tech / MS / PG/MBA

- Desirable experience : 9 to 12 yrs

Knowledge / Skills / Abilities :

- 5+ years of training experience

- Knowledge of Program Management

- Experience in training

- Knowledge of training and learning principles.

- Knowledge of instructional systems design methods.

- Experience with writing and/or maintaining documentation such as user manuals, reference guides, and online help text.

- Advanced knowledge in the following computer programs: Microsoft Word, Excel, and PowerPoint.

- Experience with Microsoft Office applications, especially Word, Excel, Outlook, and PowerPoint.

- Experience with webinar and e-learning applications, course authoring tools such as Articulate Storyline or similar products.