Manager/Assistant Manager - Business Process Management - Manufacturing Domain - BPO/KPO

Role : Manager / Assistant Manager - Business Process Management

Location : Pune

Purpose of the Role : Responsible for leading the process improvement & standardization Initiatives for back office operations

Principle Accountabilities :

- Lead process improvement initiatives across GBS Program team, and in conjunction with Organisations Sites, to deliver efficiencies and benefits to internal and external customers

- Present findings and recommendations with confidence and communicating these to sponsors and key stakeholders

- Challenge stakeholders to maximize opportunities from process improvement initiatives

- Promote and develop a continuous improvement culture across the business

- Champion the need and benefit by utilizing a structured approach to business process improvement.

- Identify improvement opportunities and manage improvement requests from the business

- Coach and support project team members in use of tools and methodologies

- Document and monitor business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives.

- Deliver process improvement training to staff

- Facilitate and provide specialist process improvement advice to business units via targeted workshops to identify and resolve specific issues that are critically impacting business outcomes and require urgent resolution

Business Process Improvement :

- Initiate, scope and manage the delivery of projects for identified process improvements using Lean Six Sigma methodologies

- Proactively identify, scope and prepare business cases for opportunities to improve processes in conjunction with process owners/managers

- Monitor, develop metrics and report business process performance against accepted standards and KPI's (Lean and Six Sigma)

- Identify benefits realization targets and ensure these are achieved on each project

- Ensure Green Belt training is in place for project team members as needs are identified

- Develop and support data capture and data management processes for core systems to support the delivery of identified projects

- Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement project

Project Management :

- Define, scope, plan and manage project delivery

- Manage business process improvement projects to an agreed project plan.

- Ensure risks and issues are identified and communicated in a timely fashion.

- Work collaboratively across the organization to resolve complex issues and avoid risks to the project.

- Ensure the project team and key stakeholders are kept informed across relevant project activities.

- Ensure effective operational hand-over of the project to the organization's operational teams.

- Communicate effectively with impacted staff and stakeholders

- Manage change in coordination with team managers

Leadership :

- Provide direction, empower, motivate and develop others in order to achieve business unit, group and organizational goals.

- Champion strategic, end to end process initiatives within and across Units

- Foster a partnership approach to working with the other teams across the organization and the key business stakeholders

- Assist with the facilitation of team sessions to encourage involvement and understanding of all aspects of the change.

- Ensure the appropriate change expertise is engaged during the project as appropriate to ensure compliance with company policies and any people related change has had HR input.

- Liaise with other Business team with in GBS and Organisations Business Sites to identify process improvement opportunities and share best practices.

- Provide professional business process improvement expertise and support to Units by being the subject matter expert with regard to Lean and Six Sigma techniques

- Establish and proactively manage internal relationships

Customer Relationship :

- Ensure that customers (both internal and external) receive advice that achieves the best possible business process improvement outcomes.

- Act as an advocate for the customers- business in resolving business process issues.

- Act consistently and fairly with shared services customers, focusing on resolving issues and performing with a customer focused attitude.

- Promote the Business Process Improvement Team's role as a shared service provider to the businesses of Council

Education / Experience :

- BE / B Tech / M Tech / MS / PG/MBA

Desirable experience : 9 to 12 yrs

Knowledge / Skills / Abilities :

- Minimum 5 years experience using leading methodologies and processes. (eg Lean/Six Sigma, PMP, Prince 2, TQM, ISO or similar) Excellent understanding on NPI Project & Program Management in Manufacturing Industry .

- Formal Business Improvement, Project Management or Business methodology accreditation e.g., Lean/Six Sigma Black/Green Belt, PMP or Prince2, etc

- Working Collaboratively

- Facilitates multi-disciplinary groups to reach conclusions by working collaboratively and influencing appropriately

- Utilizes the strengths of individuals in co-operative team working

- Excellent know how on the Financial metrics and its impact on the Profit & Loss on the business

- Demonstrates advanced knowledge of functional concepts and a solid understanding of Organisations policies and procedures. Has awareness of the functional impact upon work processes and other functions.

- Excellent knowledge on using tools like MS Excel, Power Point etc