Manager/Assistant Manager - ALCM Division - Banking

Manager/Asst Manager - ALCM Division | Mumbai location | 12 to 15 LPA

Requirement and Job Description for the role of Manager/Asst Manager ALCM (Client Relationship Manager, Logistics and Support)

Position : ALCM (Client RM, Support & Logistics)

Designation : Manager/Asst Manager

Location : Mumbai

Pay scale : Rs. 12 to Rs. 15 lakh

Educational qualifications : Candidate must be a Graduate and post graduation in finance along with will be preferred

Number of years of experience : Minimum of 5 to 10 Years with exposure to corporate interactions. Background of working in the commercial team (procurement, purchase, logistics, vendor management, etc.) of a company or financial sector (bank, NBFC, etc.) will be of added advantage.

Skill sets : Prior experience in leasing or banking industry will be preferred or other industry such as FMCG, Logistics, IT Services (Hardware side), etc.

- Other required skills should definitely comprise of good verbal and written communication in English along with proficiency in MS Excel, Word, PPT, etc.

- Knowledge of GST and processes involved in movement of equipment (interstate / intrastate) will be of added advantage.

- Candidate should be willing to travel outside of Mumbai for client meetings, which on some occasions can be for a few days at a stretch.

Key Responsibilities :

- Candidate shall be a part of the ALCM division (Asset Life Cycle Management)

- Line reporting will be to the Head of ALCM and daily work reporting will be to one of the senior team members of the ALCM team.

Broadly, job responsibilities will be split into three parts :

- First part will be to manage client relationships on an ongoing basis, i.e. to manage expiry of renting terms (past, present & future), commercial discussions related to end of renting term of a contract, closure of negotiations with clients, etc.

- Second part will be required to manage end to end logistics and activities pertaining to return of various types of equipment which have been leased by Company to its clients. This is a very important function under company's business model when rental contracts reach their expiry.

- Third part shall be to provide support for daily routine activities, manage and update various reports, MIS, etc.

Part 1 , Broad level activities under the role of Relationship Manager :

- Candidate will be required to engage with company's existing clients on an ongoing basis.

- Map upcoming expiry of renting terms of client contracts, plan activity for client engagement.

- Expired renting terms which are pending for closure shall be required to be attended to.

- Ensure timely communications from company in line with the agreed terms with the client are sent on an ongoing basis.

- Engage with clients regularly for discussions on commercials pertaining to expiry of renting terms, i.e. extension, sale, return of equipment, etc.

- Put up deals internally for commercial approvals.

- Collection of outstanding amounts from clients.

- Liaise internally with various teams for execution / completion / implementation of various tasks.

- Manage accounts mandated to ALCM team, end to end.

- All other activities pertaining to account management shall be pursued by the candidate.

Part 2 , Broad level activities under the role of Logistics and related tasks :

- Candidate will be required to ensure timely coordination with clients for leasing contracts which are reaching their end of term.

- Whether company is collecting equipment or the client is returning the equipment, the candidate shall manage the various responsibilities associated with it.

- This will involve regular interaction with company's clients, asset collection / disposal partners, warehousing team and also internally with company's finance and taxation team as may be required.

- Coordination with company's partners for inspection reports, submission of inspection reports to clients, closure of the reports with clients, etc. will be a regular and timely activity.

- Follow up for payments from clients.

- Ensure timely asset disposal to company's disposal partner and collect the monies as due.

- Reconciliation activities to be done with clients, asset collection and disposal partner and also with internal teams.

- Fortnightly visit to company warehouse and regular visits to facilities of company's disposal partners.

- Sourcing new partners for asset disposal for different asset categories, eg. I.T. assets, Plant & Machinery, ATMs, furniture and fit out, servers, etc.

Part 3 , Broad level activities as a Support function :

- Various communications to be sent to company's clients at different points in time and maintain records of such communications

- Maintain and regularly update various MIS reports of ALCM division as required by company Management from time to time.

- Internal coordination to ensure execution of documents for secondary transactions, raising of various invoices on clients, submission of documents and invoices to clients.

- Close reconciliations with clients and internally with company's relevant teams.