Manager/Assistant Manager - Accounts Receivable Collection

- Responsible for end to end AR follow up for the Division for the West Region and timely escalations at various levels (including local INR sales and direct factory sales for global factories to India customers)

- Ensuring to achieve Collection Target monthly / Quarterly / Yearly.

- Responsible for maintaining DSO and reducing Bad Debts as per company policy to achieve working capital goals.

- Frequent and periodic customer visits, field visits across the West region (within Mumbai and outside Mumbai) - Office + Field combination.

- Daily / Weekly / Monthly review with the cross functional and commercial team members to enhance the productivity, faster customer dispute resolution and driving process improvements along the way.

- Effectively managing Collection executives by coaching, guiding, and training them on regular intervals

- Connect with customers to secure payments and identify key problems (internal & external) resulting in payment collection delays and to address such issues for the accounts / region.

- Driving timely account reconciliations with key customers including government customers and driving reconciliation items for closure.

- Research outstanding balances and resolve customer issues by coordinating with the Internal team.

- Responsible for advising Customer on alternative solutions in case of payment failures/disputes.

- Work within the Order Management team to resolve billing disputes and credit note requests

- Periodic meeting Focus, and Key Customers including Customer visits.

- Ensure customer accounts are scrutinized and reconciled at regular intervals

- Responsible for the weekly review of Account to reduce unapplied cash & Advances.

- Continuously work to improve A/R processes through technology or quality improvements resulting in cost/process efficiency or productivity enhancement.

- Be involved with or lead special projects as time or capabilities allow to simplify and automate day to day activities.

- Working Knowledge of E1/SAP is preferable

- Provide support during the month-end for timely closing of accounting books

- Experience and knowledge of working on AR collections software/tools would be an added advantage.