Manager - App Specialist - Point Of Sales/Retail

Manager - App Specialist - Point Of Sales

Location: Bangalore

Experience: 8.0 to 10.0 Years

CTC: Up to 20 LPA

Role Summary: This role will be responsible for day-to-day operational support.

Summary of Role Responsibilities:

- User Maintenance (user creation, role or attribute, user deactivation etc.,)

- ADHOC data download based on business request wherever report not existing.

- Master data set up wherever the front-end option exists (other than business-enabled access).

- Daily reconciliation alerts between cross and dependent applications to be monitored. In case of discrepancy create a ticket to L2 team and follow up for closure.

- Collection of artifacts for audit request.

- Logical access review twice in a year.

- Application support for peak, festive and important business dates.

- Maintain knowledge base. Connect and collect from the application team whenever the new functionality / change in functionality deployed in production.

- Weekly meeting with L2 and L3 team on the open points and resolved tickets.

- Follow audit compliance in terms of logical access

- Coordinates, executes and validates production code deployments and maintenance events

- Ensure operational readiness for OMS applications. This includes training, proper testing by Business and application, UAT signoff, environment setup, monitors and procedures are in place.

- Authors and coordinates incident, service tickets with action items.

- Identifies, implements and responds to monitors & alerts

- Mentor and train the Support staff in stores and warehouses on new applications and enhancements deployed in production.

- Improve IT awareness and ability to leverage IT solutions, in SVI stores and e-Com warehouse, through appropriate IT training programs (for end users)

- Understand key business priorities from senior operations and supply chain managers, deliver IT support aligned to those.

- Work with Corporate IT application and infrastructure managers to design IT solutions (for specific business pain points) and roll them out, for SVI stores & e-Com warehouse

- Coordinate with business during disaster recovery drills.

- Responsible for analyzing call log to discover trending matters and issues.

- Ensure Support team is followed Checklist / daily runbook is published

- Ensure timely solving & escalation of ticket raised in Help Desk with proper resolution updated in service desk tickets by Support engineers.

- Provide Technical support to the locations

- Provides 24x7 rotational support to a global platform in all aspects of production availability.