Manager - Analytics - IT

Qualification& Training:

- Experience in Business Intelligence

- Certification in analytics and excel are preferred

Skills Required: advanced Excel/Office, MIS Reporting, Data Analysis, Business Reporting, Data Management, Business Dashboard Presentation

- Ability to communicate ideas in both technical and user-friendly language.

- Strong People leadership and development skill required

- Knowledge of business processes and familiarity with general business functions

- Business Acumen and understanding business strategies

Sound Knowledge and hands on experience in:

- Data Analysis

- Statistical Knowledge

- Analytical Tools

- MS Excel (proficiency)

- Working knowledge of Tools like R, SAS, SQL, VBA, Qlik, Tableau and other BI tool is preferable

- Strong customer service orientation

- Positive, Self-starter, Inquisitive, Imaginative, Factual, self-disciplined

Main Responsibilities :

- Conduct data analysis and interpretation, Provide Insights to decision makers to make an informed decision based on data and facts

- Put narratives to the data, provide root cause analysis, Participate in the analysis of trends and common issues to prevent future problems

- Work with relevant teams within the business to scope and define reporting & dashboard requirements and KPIs.

- Liaise with IT service center to facilitate solutions wherever applicable and assist in business requirement and data understanding

- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved

- Ability to exploit the unexplored unstructured data in the organization

- Ability to work independently, and coordinate multiple large projects through

- planning, prioritizing, and multi-tasking in a fast-paced environment

- Ability to collaboratively work with different work groups geographically spread with diverse experience

- Ability to work in a completely ambiguous environment

- Proactively resolves customer satisfaction issues