Manager - Analytics - Collections - BFSI/KPO

Role : Manager Analytics - Collections

Reporting to : Head Collections

Location : Gurgaon

The Incumbent will be responsible to Operational Collection reporting & Manage at Team of Analysts, Data analysis to monitor delinquency trends & Identify key issues in the portfolio and suggest improvements & Ensure most cost effective strategies based on segmentation of customers.

Key Responsibilities :

- Team handling of 8 - 10 Analyst

- Create segmentation in the portfolio based on the risk attached to the clients for efficient handling.

- Monitoring portfolio for increasing delinquency patterns based on the portfolio triggers.

- Creating Standard and Adhoc management reporting and analysis for portfolio review and monitoring and ensuring timely & error free publishing.

- Analyze data to identify early warning signals (Productivity, efficiency & effectiveness) and proactively provide feedback in order to take corrective actions.

- Effective trigger based on monitoring to ensure adherence to the process in place and regular improvement ideas for initiating positive changes in the process.

- Document all changes and strategies for ready reference.

- Create regular champion challenges to drive continuous improvement(improved performance, reducing cost)

Qualification & Experience :

- PG / MBA with at-least 4 - 6 years of relevant work experience in a Bank/NBFC/Consultancy/KPO/Credit card companies.

- Relevant work experience is defined as an Analyst with high competency in using Analytical tools like SQL, OBI OR SAS and analytical bend of mind in Collections Analytics.

- Good Experience in SQL advanced working knowledge

- Excel and MS Access advanced working knowledge

- Analytical bend of mind

- Excellent presentation skills.