Manager - After Service Customer Care & Legal/Warranty & Field Support - Automotive OEM

After service-customer care and legal manager/Warranty and Field Support Manager-Automotive OEM-Pune

Location - Pune

Education - Any graduate from premium institute,preferably MBA full time from tier 1

Responsivities:

- The customer care and legal manager is expected to work on customer experience with the help of key initiatives like input on the customer compliants, customer feedback through NPS.

- Coordination for all the legal issues wrt consumer cases

- Coordination for DSS process in terms of audit plan vs actual, and monitoring of non-diamond dealers

- Field coordination for enhancement of secondary channel performance