Manager - Administration - BPO/ITeS

Administration Manager (BPO/ITES)

- You are integral to the successful operation of administrative functions and to assist with the planning initiatives designed to improve the quality and implementation of initiatives designed to improve the quality of its programs and services.

- You work in partnership with members of the Executive, Administrative and Management Teams to improve business while occasionally negotiating and problem-solving with vendors and contractors.

Key Responsibilities:

- Manage the day-to-day operation of the organization's technological, information, communication and data systems to ensure their effectiveness and control their costs.

- To interface with internal customers and resolves problems.

- To ensure checklists & logs to be updated & maintained as per the prescribed frequency in the maintenance procedure.

Housekeeping and Outsourced Personnel Oversight

- To be responsible for the planning of housekeeping staff & to ensure availability of standby resources always.

- Take control of Housekeeping Inventory. (Spares, stores, consumables etc) and the required stock is maintained at the site at all times.

- To ensure every housekeeping duty person is explained his job description in his local language if required.

- Ensure all Housekeeping team members wear a standard uniform during working hours.

- Maintain discipline and quality of work by all Housekeeping staff

- Preparing the staff for day-to-day operation by holding daily briefings

- Ensure all the housekeeping equipment's supplied by the service provider are in working condition.

Transportation

- Provide ground logistic support to the leadership.

- Support Employee transportation operations

Maintenance

- Follow Up Periodic Pre-Planned Preventive Maintenances Like Pest Control and Cleaning Water Tanks, drainage system etc.

Management Information Systems

- Updating MIS Of the Administration team and Day to Day Maintenance of the data

- Feedback and report upon completion of events and assigned work.

- Evaluate support services, identifying needs, anticipating problems, and developing corrective action plans.

Internal Customer Management

- Endeavor to provide a congenial work environment.

- Ensure all the internal customer's complaints are attended at all times within set turnaround time

- Ensure required staff strength is maintained at all times as agreed in the contract and coordinate with office and fill the vacancy if any shortage of manpower.

- Negotiate and mange contracts with vendors to include the contracting process itself.

Qualification And Experience:

1. 8-15 years in Admin & Facility Management, preferably in administration function in a mid-large size BPO and proven operational management and/or process improvement experience within established organizations.

2. She/He must maintain positive working relationships with the Executive, Administrative and Management Teams, vendors and contractors to successfully coordinate administrative functions for the smooth operation of the programs.

3. Strong analytical and organizational skills with excellent verbal and written ability.

4. Strong communication, negotiation, critical thinking and problem-solving skills.

5. Leadership and team-oriented management skills.

6. Expert technical skills, ability and demonstrated knowledge of IT infrastructure, hardware and software applications.

Remuneration:

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well-defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader.

Contact Person Name, Address & Nos.:

RAJAN
Perfect Placer
Mobile: 8368469496