Manager - Administration - BPO/ITeS

Manager Administration BPO/ITES

- Manager Administration is integral to the successful operation of administrative functions and to assist with the planning initiatives designed to improve the quality and implementation of initiatives designed to improve the quality of its programs and services.

- Manager Administrations works in partnership with members of the Executive, Administrative and Management Teams to improve business while occasionally negotiating and problem-solving with vendors and contractors.

Key Responsibilities:

- To interface with internal customers and resolves problems

- To ensure checklists & logs to be updated & maintained as per the prescribed frequency in the maintenance procedure

- Housekeeping and Outsourced Personnel Oversight

- To be responsible for the planning of housekeeping staff & to ensure availability of standby resources always

- Take control of Housekeeping Inventory. (Spares, stores, consumables etc) and the required stock is maintained at the site at all times.

- To ensure every housekeeping duty person is explained his job description in his local language if required.

- Ensure all Housekeeping team members wear a standard uniform during working hours.

- Maintain discipline and quality of work by all housekeeping staff

- Preparing the staff for day-to-day operation by holding daily briefings

- Ensure all the housekeeping equipment's supplied by the service provider are in working condition

Transportation:

- Provide ground logistic support to the leadership

- Support Employee transportation operations

Maintenance:

- Follow Up Periodic Pre-Planned Preventive Maintenances Like Pest Control and Cleaning Water Tanks, drainage system etc.

Management Information Systems:

- Updating MIS Of the Administration team and Day to Day Maintenance of the data

- Feedback and report upon completion of events and assigned work

- Evaluate support services, identifying needs, anticipating problems and developing corrective action plans

Internal Customer Management:

- Endeavor to provide a congenial work environment

- Ensure all the internal customer's complaints are attended at all times within set turnaround time

- Ensure required staff strength is maintained at all times as agreed in the contract and coordinate with office and fill the vacancy if any shortage of manpower

Qualification And Experience:

1. 7-10 years of experience in Admin & Facility Management function in a mid-large size BPO/ITES & must maintain positive working relationships with the Executive, Administrative and Management Teams, vendors, and contractors to successfully coordinate administrative functions for the smooth operation of agency programs.

2. Strong analytical and organizational skills with excellent verbal and written ability.

3. Strong communication, negotiation, critical thinking, and problem-solving skills.

4. LEAN, Six Sigma, and project management experience preferred.

5. Leadership and team-oriented management skills.

6. Expert technical skills, ability and demonstrated knowledge of IT infrastructure, hardware and software applications.

Contact Person Name, Address & Nos.:

Mobile : 8368469496
Offices: Delhi, Chennai, Bangalore & Mumbai