Manager - Administration

Manager - Administration

Customer Focus:

- Manage customer expectations and internal stakeholder communication.

- Build relationships and collaborate with stakeholders to understand and solve problems promptly.

- Demonstrate empathy and address grievances effectively. Improve Admin CAPS scores through enhanced finesse and reliable services with increased survey participation.

Strategic Planning and Vendor Management:

- Establish KPIs and metrics for vendor performance evaluation.

- Proactively identify and resolve issues with vendors. Manage office equipment lifecycle and coordinate procurement for replacements.

Ethics and Compliances:

- Enforce ethical standards and regulatory compliance.

- Monitor fire and safety regulations in regional offices.

- Conduct risk assessments and implement fire prevention measures.

- Ensure projects adhere to local, state, and federal regulations.

- Obtain permits and approvals from regulatory authorities.

- Implement and oversee health, safety, and environmental protocols.

Standardization and Management of Stakeholder Expectations:

- Align administrative services, processes, and policies across area offices.

- Act as the main point of contact for all project stakeholders, including clients, contractors, and government agencies.

- Facilitate clear and timely communication, providing regular project updates and status reports.

- Resolve any issues or conflicts that arise during the project lifecycle.

Financial Controls and Budget Management:

- Achieve cost leadership by effectively utilizing approved capex budgets periodically.

- Prepare and monitor project budgets, ensuring financial control and cost-effectiveness.

- Provide regular financial updates to management.

- Approve expenditures and manage procurement processes for materials and services.

Directing Operational Efficiencies:

- Strategically plan & execute office acquisitions, relocations, and colocations based on business plans including repair & maintenance activities.

Administrative Areas Management:

- Manage administration services across (RO/AO/MILE Offices).

- Oversee facility management, front office operations, visitor management, and cafeteria operations.

- Manage housekeeping, inventory, vendor contracts, security, and legal/compliance requirements.

- Coordinate administrative procedures, streamline processes, and optimize costs.

Project Management, Space Optimization, and Negotiation:

- Manage seat inventory and plan infrastructure projects.

- Optimize office space and negotiate contracts effectively.