Manager - Acquisition - Bank

- Manage customer's issues on service or investment needs.

- Escalate if required.

- Probe and identify requirements to provide appropriate solutions to customers.

- Ensure complete knowledge on all products & services.

- Be the leader for resolving all queries & complaints.

- Ensure full training & briefing on all product launches & upgrades.

- Research complaints & compliments.

- Analyze & suggest innovations & ideas on product & service improvement in addition to service level improvements.

- Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers' queries.

- Work hand in hand with fellow CBG RMs, Service Manager and TRE to ensure that all objectives of the team are met and there is team harmony and unity.

- Working with the Branch Heads to achieve sales & service through in-branch business development activities, and providing feedback to the team.

- Ensure compliance with operations risk and rigor requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures.

- Establish Bank as a wealth management provider in India.

- Undertake frequent competitor analysis so that product suite is in line with (or ahead of) competing banks.

- These updates to be shared with seniors at regular intervals.

- Also suggest local promotional activities which will help reinforce the brand.

- Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers' queries.

- Work hand in hand with other business units to ensure that objectives of the team are met and there is team harmony and unity.

- Experience is 1-3 years.