Manager - Accounts Receivable - FMCG

Accounts Receivable

- Monitoring processing of invoices & collection of payments.

- Prepare monthly, quarterly, annual and ad-hoc forecasting reports.

- Organize records of invoices, bills and deposits.

- Ensure all team members follow the accounting principles.

Key Responsibilities:

- Monitor SOP Compliance and Reporting: Ensure adherence to standard operating procedures (SOPs) across the AR team. Report on compliance issues and recommend corrective actions.

- Process and Team Concerns Resolution: Address and resolve process and team-related concerns promptly. Implement process improvements to enhance efficiency and effectiveness.

- Customer Service Management: Oversee the timely response to customer requests for invoices, account statements, payment history, W9 requests, and supporting documentation.

- Collections Management: Supervise the collections-related correspondence, including the dunning process. Manage the demand letter process from initial warnings to termination, including approval, signing, and post-signing follow-up for customer response or payment.

- Cross-Functional Collaboration: Facilitate effective communication with the Customer Success team regarding invoices, balance inquiries, last payment received, and other relevant information.

- Financial Analysis and Reporting: Analyze cases, process payments, invoicing, contact updates, and internal communications. Conduct account reconciliations and billing accuracy reviews and analysis.

- Team Leadership: Lead, mentor, and develop the accounts receivable team. Foster a positive and collaborative working environment.

- Process Improvement: Identify opportunities for process enhancements and implement best practices to streamline AR operations.

- Stakeholder Management: Collaborate with internal and external stakeholders to resolve issues and improve the overall AR process.

- Compliance and Risk Management: Ensure compliance with company policies and regulatory requirements. Mitigate risks associated with accounts receivable operations.

Qualification And Experience:

1. 5-10+ years of experience in accounts receivable or a related field, with Proficiency in Salesforce, NetSuite, and Microsoft Office Suite. Familiarity with other AR management software is advantageous.

2. Communication Skills: Excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members, and senior management.

3. Leadership Skills: Proven ability to lead and motivate a team. Strong decision-making and problem-solving skills.

4. Organizational Skills: Ability to work independently, prioritize tasks effectively, and manage multiple projects simultaneously.

5. Attention to Detail: High level of accuracy in data entry, reconciliation, and financial analysis.

6. Customer Focus: Commitment to providing excellent customer service and maintaining positive customer relationships.