Manager - Account Management & Business Development - Large Accounts - eCommerce

This critical role will lead a team of Strategic Account Managers (SAM) and Category Business Development Managers (CBDM) for the PC, Wearables and Office Products business.

- Strategic Account Managers grow business with the largest and most strategic sellers. We provide high touch, personalized 1:1 interaction between an Account Manager and a Seller that involve a year-long business and risk management consultative model.

- Category BDMs define category-specific focus for developing the Marketplace seller business, leads strategic projects and holds responsibility for planning and business reporting.

The position is based in Bangalore.

Role and Responsibilities :

- People Management responsibility

- Business Development

- Define category focus for the Marketplace organization

- Collaborate with Category Management and Sales for brand/seller recruitment

- Attend trade-shows and other seller-facing events to identify key sellers, brands who may want to operate as sellers and understand category-relevant trends

- Approve deals based on SOP agreed with category management (and other teams like Finance or Site Merchandising, as necessary)

- Resolve seller-related escalations for the Marketplace, where SOPs do not suffice, and BDM intervention is required

- Strategic Projects

- Lead deployment of seller-facing features & functionality within category

- Identify and initiate projects for improving seller program & platform

- Lead scalable projects to improve data & product

- Seller engagement

- Provide inputs to Account Management for identifying strategic sellers

- Share category goals and best practices with sellers

- Perform high-level business reviews - understand their strategy and goals

- Communicate category-specific policy changes

- Identify marketing opportunities within the category

- Collaborate with internal teams to identify and mitigate category specific seller issues (counterfeit, gray market goods, review abuse, etc.)

- Business Reporting

- Represent the Marketplace business for the category at review meetings

- Provide financial planning inputs

- Analyze the business to understand trends, shifts, spikes/dips etc.

Basic Qualifications :

- MBA or equivalent, with at least 6 years of experience in Sales/Account management, Ecommerce or retail.

- High attention to detail and proven ability to manage multiple, competing priorities simultaneously.

- Experience in directly leading operational and project teams.

- Excellent written and verbal communication skills.

- Familiarity with Microsoft Office, particularly Word and Excel.

Preferred Qualifications :

- Work experience in consumer product sales/marketing or in e-commerce.

- Prior experience influencing C-level executives.