Manager - Account Management - B2B Marketplace

Role: Account Management Manager

Job Description:

- Customer onboarding on company platform

- Issue resolution and escalation management

- Cross-sell data services and execute marketing campaigns

- Service customers as per deliverables in the contract

- Handhold sellers during the order management cycle

- Accounting and Bookkeeping

- Finalization of Accounts

- Monthly reporting of MIS

- TDS Calculation & Return Filings

- Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures.

- Record, store, access, and/or analyze computerized financial information.

- Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, legrs, and/or computers.

- Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.

- Complete period-end closing procedures and reports as specified.

- Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.

- Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved.

- Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

- Move, lift, carry, push, pull, and place objects weging less than or equal to 10 pounds without assistance.

- Perform other reasonable job duties as requested by Supervisors.

Requirements:

- Ability to coordinate with the US team for solutions

- Individual Contributor role in the beginning

- Team management skills as team members get hired

- Manufacturing Sales or B2B marketplace experience will be preferred

- A founder mindset and willingness to go the extra mile