Manager - Talent Acquisition - Contact Center

Location - Bangalore

Role - Talent Aquisition Manager

Responsibilities Requirements & Skills

- Determine current staffing needs and analyse forecasts

- Develop talent acquisition strategies and hiring plans

- Lead employment branding initiatives

- Perform sourcing to fill open positions and anticipate future needs

- Plan and conduct recruitment and selection processes (interviews, screening calls etc.)

- Take steps to ensure positive candidate experience

- Assist in employee retention and development

- Supervise recruiting personnel

- Organize and/or attend career fairs, assessment centers or other events

- Use metrics to create reports and identify areas of improvement

- Proven experience as talent acquisition manager managing voice/contact center hiring

- Experience in full-cycle recruiting, sourcing and employment branding

- Understanding of all selection methods and techniques

- Need to be familiar with Versant/SVAR tools

- Knowledge of local talent markets, especially good connects with vendors

- Proficient in the use of social media and job boards

- Willingness to understand the duties and competencies of different roles

- Working knowledge of Applicant Tracking Systems (ATS) and databases

- Excellent communicator

- Well-organized

- A leader and strategic thinker

- Flexible and open to change

Education Qualification & Experience Others:

- Graduate in any stream or Post Graduation in HR

- Minimum 7 to 8 years of industry experience in TA - Experience in hiring 80 + monthly (mandatory)

- Exposure to US Healthcare hiring (Good to have)

- Experience in leading a team of 5 to 7 recruiters (mandatory)

- Exposure in handling multiple delivery locations (Good to have)