Management Trainee - FMCD

Key objectives of the position - 

- Being a key player in the central operations driving reliability, cost and customer delight.

- Lead and deliver projects focused on improvements in Response and Resolution.

- Innovate to deliver a world class on boarding experience

- Contribute to the evolution of our product strategy, planning & measurement systems.

- Design Service Delivery Processes & Policy development

- Customer Retention/ Churn Management Planning

- Run regular Service Network Performance Reviews

- Conduct quarterly roadshows for partners and area managers focused on continuous improvement basis insights from customer feedback