Managed Services Consultant - Techno Functional - Enterprise SaaS

Shift based - 7 pm to 4 am

WFH for now

Domain: Enterprise SAAS

Techno-functional role; 60% technical integration and implementation end-to-end

Role:

- Manage and optimize configuration of on boarded clients, to ensure their continued success with the platform

- Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled

- Maintain platform relevancy according to changes business needs

- Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements

- Ensure that every client derives the most value possible from the platform

- Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts

You'll Be Improving & Responsible To:

- Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality

- Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

- Your Experience Across The Years in the Roles You've Played 

- 4+ years of experience in enterprise software deployment management and/or implementation, consulting

- Strength in Social Reporting and Analytics

- Excellent written and verbal communication skills

- Strong technical background with advanced computer skills

- Ability to work independently and as a member of a team

- Demonstrate experience and a passion for the social media technology universe

- Extremely strong communication and presentation skills

- Ability to work effectively under tight deadlines and juggle several assignments simultaneously

- Fluency in social media platforms and direct experience in working with or for social media management software is preferred

- Passion for solving client challenges and commitment to client delight

- Your Academic Qualifications may include -

- Bachelor's Degree in Computer Science IT & MBA