MakeMyTrip - Product Manager - Corporate Segment

About the Opportunity:

Role: Product Manager

Level: Deputy Manager

Location: Gurgaon

Reporting to: Senior Manager - Product Management

About the role:

As a Product Manager for our team, you will play a crucial role in shaping the overall corporate customer experience. This is not just limited to the travel booking experience but also involves solving end-to-end workflows and reporting challenges. You will have the opportunity to shape India's Travel & Corporate sector by defining innovative solutions to identify anomalies in our reporting framework and improve the overall financial ecosystem related to travel and expenses.

About the function :

myBiz, MakeMyTrip for Business is a one-stop travel management solution for all business travel needs of micro to large enterprises. We are a preferred travel partner to more than 46,000+ organizations. We at myBiz constantly strive to offer unparalleled booking and travel experience with our mobile-first, self-booking tool which is also available on desktop. You'll never find yourself short of booking options with access to MakeMyTrip's wide inventory of flights and hotels. We personalize your booking experience with our AI and ML-driven platform.

We also help you ensure stronger compliance to travel policies through HRMS integration and instant policy go-live. Also, gain control of your travel spends through our smart analytics dashboard with real-time reporting. MakeMyTrip for Business also offers MICE (Meetings, Incentives, Conferences, Exhibitions) services along with Corporate Gifting solutions

What will you be doing :

- Conceptualise and build features for enhancing post-sales experience of flights vertical, ensuring seamless interactions and high customer satisfaction after booking.

- Collaborate with cross-functional teams to optimize post-booking features such as cancellations, rescheduling, and refunds, delivering innovative solutions to improve customer retention.

- Drive continuous improvement in customer support, communication, and overall post-flight engagement, utilizing data insights

- Own product releases by collaborating with technology, design and QA teams.

- Define & own product KPIs for your product.

Qualification & Experience :

- B.Tech or MBA graduates from reputable institutes with 2-4 years of experience in Product management.

- Strong data analytics skills with the ability to interpret complex data sets.

- Comprehensive understanding of the financial ecosystem related to travel and expenses.

- Proven experience in defining and implementing workflows to solve business problems.

- Excellent problem-solving skills and attention to detail.

- Strong communication and collaboration skills.

Key Success Factors for the Role :

- Good understanding of the B2B product management

- Experience in product management, engineering, and marketing

- Excellent communication and interpersonal skills

- Ability to work independently and is a team player

- Strong analytical and problem-solving skills

- Ability to meet deadlines and work under pressure