MakeMyTrip - Key Account Manager - Account & Client Management

Role - Key Account Manager

Title - Assistant Manager - Corporate Channel

About the function-

myBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real-time self-booking system which seamlessly integrates into a company's structure to deliver convenience, transparency, savings and the power of choice. Over last 4 years, we have on-boarded 42000+ prominent corporates like Vedanta, P&G, Zomato, Bajaj Finance, Escorts, Netflix, Byju's and Blackberry etc. which are availing the benefits of our seamless platform, along with significant savings.

What are you required to bring to the team-

In the growing E-commerce industry, GO-MMT's fast-paced corporate department is setting the pace for the rest of the industry to keep up. As Key Account Manager, you are at the center of the action with GO-MMT's dynamic Corporate Team. You are a driving force behind the success of your team, ready to roll up your sleeves and work collaboratively across the team to juggle deadlines, manage simultaneous projects, and jump in wherever needed to help your team. You must have specialized B2B knowledge, bias toward action and strive towards getting things done.

As part of Corporate team you will showcase our values of Consumer Focus, Commitment to Results and Continuous Improvement through innovative solutions that raise challenging question and demand creative and practical answers. This is a critical roles and the person must possess a thorough knowledge of the organization's products/ services.

What will you be doing:

- Building long-term relationships with new accounts and maintaining strong relationships with existing customers

- Interfacing with Decision Makers of acquired corporate organizations for getting repeat business

- Cross-selling across our Lines of Business to increase revenue

- Driving adoption/Share of Wallet increase in the existing portfolio

- Negotiating price/amount and other account related aspects to increase profitability

- Maintaining and documenting monthly/quarterly dashboards with the accounts along with future action plan.

- Building a cohesive network and communication channel between other internal support functions like marketing, post-sales, finance etc.

- Formulating and implementing strategies aimed at driving business growth

- Analyzing the market for best practices and trends for client satisfaction

- Engaging & retaining clients through regular connects and visits

Interaction Points-

- Collaborate with cross-functional teams including Supply, Product, post sales, Finance, Tech and as well as various business units.

Qualification & Experience-

- 2-5 years of B2B /Corporate sales experience

- Post-Graduation (MBA/PGDM)/ Graduation from reputed institute

Key Success Factors for the Role-

- Understanding of commission structures, discounting, and basic knowledge of P&L management

- Passion for data and an exceptional ability to solve complex problems

- Strong communication skills, Influencing skills, great interpersonal & stakeholder management skills.

- Excellent presentation skills