MakeMyTrip - Deputy Manager/Manager - Fraud & Risk Control - Finance & Accounts Team

Position Title - Deputy Manager/Manager- Fraud & Risk

Department - Finance & Accounts

Location - Gurgaon

Role Overview - The incumbent will be a part of Finance & Accounts team. He/She will responsible for real-time Fraud Risk control and monitoring-

- Analyse & Monitor real time queues and identify high risk transactions within the business portfolio.

- Identify fraudulent transactions and cancel them from further processing.

- Resolve queued transactions within the service level agreements to reduce potential revenue losses.

- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.

- In hand experience of fraud detection tool like Cybersource, and make recommendations for rule changes.

- Conduct periodic reviews of all existing rules and parameters set in the fraud monitoring tool as well as manual practices or processes followed by the team and assess the effectiveness.

- Maintain fraud analysis models to improve efficiency and effectiveness of company systems.

- Determine existing fraud trends by analyzing accounts and transaction patterns.

- Identify system improvements to prevent misuse/fraudulent activities by analyzing the root causes and loopholes in the process and system.

- Publish overall activity and Fraud management reports to Manager.

- Manages and leads a team of employees by monitoring team performance and report on metrics.

- Listen to team members feedback and resolve any issues or conflicts.

- Conduct training for New Joiners.

- Discover training needs and provide coaching to the team.

- Create an inspiring team environment with an open communication culture and set clear team goals.

- Delegate tasks and set deadlines.

- Interact with banks and customers to validate information and to confirm or cancel transactions.

- Resolve customer issues within the scope of existing service level agreements.

- Work closely with the Product and Engineering teams, on helping curb any type of transaction related fraud.

- Build fraud models by working with large data sources, using advanced analytics techniques.

Desired Competencies:

- Good communication & writing skills

- Extensive data mining / analytical skills

- Excellent Analytical mind to investigate dispute in detail

- Proficient in Excel

- High on energy, team player coupled with a great attitude.

Experience - 8-12 Years of exceptional past experience in real-time Fraud-risk control and Monitoring with team management experience

About us:

- Nurtured from the seed of a single great idea - to empower the traveller - MakeMyTrip went on to pioneer India's online travel industry. Founded in the year 2000 by Deep Kalra, MakeMyTrip has since transformed how India travels. One of our most memorable moments has been to ring the bell at NASDAQ in 2010.

- Post-merger with the Ibibo group in 2017, we created a stronger identity and traction for our portfolio of brands, increasing the pace of product and technology innovations. Ranked amongst the Linkedin Top 25 companies 2018, the company is built on the values of Customer Focus, Commitment to Results and Continuous Improvement. Intrinsically, we encourage our employees to be Curious, Creative & Caring as they deliver impactful solutions for our customers. Today as clear market leaders in India's online travel space for air ticketing, hotel reservations and bus bookings, we foster innovation to accelerate growth in these travel segments.

Our Core Values:

At Go-MMT, our vision is to make travel simple and fun for all, and our core values guide us in making this possible. These core values can be seen in the projects that we undertake, and the way in which we solve problems for our customers. They are a representation of OUR BEING & OUR DOING.

- At Go-MMT we believe that success lies in living our values of Being Caring, Curious and Creative which enables us to deliver Customer Focus, Continuous Improvement and Commitment to Results.

- We encourage you to know more about our organization by visiting our company website - www.makemytrip.com and www.goibibo.com

- Our focus has always been on delivering value to our customers and employees alike and we truly believe that - Happy Employees Make Happy Customers. If fast pace work environment and learning opportunities excite you, then come and join us.