Magicbricks - Campaign Manager - Strategic Accounts

Campaign Manager- Strategic Accounts

Purpose of the Job: To ensure the overall satisfaction of a company's customers

Role Summary:

1. Allocated Clients v/s Success Meets at Client Office for Campaign Health Check/Support & on the spot QRC resolution

2. C-SAT received v/s Allocated Clients %

3. +C-SAT v/s Total C-SATs received Trends

4. Expired Clients v/s Renewed Clients%

5. Expired Clients Revenue v/s Renewed Clients revenue%

6. Renewal Base Status breakup (Renewed/will renew/No Inventory left/Not satisfied with deliveries etc)

7. Clients v/s Site Visits done v/s Bookings identified

8. Clients identified who are coming up with New Projects or existing Projects (not on MB) where Upsell/Cross-sell opportunity identified

9. Competition Benchmarking - Identifying clients

10. More Insights like Highlighting Client planned FY Spends of specific Clients for Sales upsell/cross sell opportunity

11. Appreciation received from Clients - Success Stories

Job Specification:

1. Experience of more than 2.5 years.

2. Graduate or Postgraduate in any stream

3. Target Industry: Start-ups, Media, Ad agencies

4. 3 to 6 years exp in handling ad campaigns either from Sales or Service background