Maersk - Team Leader - Accounts Receivable

Service Delivery:

Ensure all processes are performed as per the agreed terms in Service Level agreement - Timely & Accurate.

Ensure compliance to performance management framework.

Maintain performance tracking reports. Review reports on a day to day basis, initiate action as required.

Adhere to established control mechanisms.

Identifying adhoc customer requirements / exceptions and ensure that the requirements are fulfilled with a sense of urgency.

Ensure standard operating procedures and SLA's are maintained for all processes handled in the GSC.

Track and monitor other KPI's related to the process. Monitor control dash board elements on a weekly basis and drive improvements.

Ensure stakeholder management is done on all outstanding issues

Maintain all relevant documentation:

- Ensure relevant level 4 and level 5 SOP's are kept updated for all activities done.

- Maintain and continuously update all relevant communication matrix within GSC and also client specific

- Maintain adequate internal control for activities done

- Ensure relevant tracking files are maintained to track the agreed SLA and KPI's with the stakeholder

- Ensure visual management boards are updated regularly.

Process improvements:

Have a continuous improvement mindset; identify improvement in day to day process

Eliminate waste, provide suggestions for automating processes to facilitate efficiency improvement

Identify areas of service delivery improvement; give recommendations to responsible parties to ensure qualitative improvement in the service delivery with a customer delight mindset.

Ensure best practice is shared among other teams in the GSC

Identify areas of service delivery improvement towards relevant business partners, give recommendations to responsible parties, co-ordinate and implement to ensure continuous improvement in service delivery and ensuring customer delight

Employee engagement and peer relationship:

Establish and appraise on staff personal critical success factors, address performance appraisals, recommend promotions, transfers, mentoring & coaching etc.

Establish and maintain Training plans for staff under responsibility. Recommend staff for performance awards.

Maintain staff performance reports.

Have monthly face to face discussions with staff on performance review and development. Conduct yearly performance appraisals for all direct reports.

Staff administration in the form of approval of leave planning; shift scheduling, back-up planning and maintaining overall compliance with staff policies.

Stakeholder communication:

Regularly participate and take telecoms- with business partners

Respond to queries in a professional manner

Communicate with other teams within GSC.

Others:

- Ensure that all major risks are identified, documented and appropriately dealt with.

- Actively participate in relevant business contingency testing. Support other GSC's during contingency procedures.

- Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group.

Education:

UG - B.B.A - Management, B.Com - Commerce PG - M.Com - Commerce, MBA/PGDM - Any Specialization

Relevant Experience:

4-7 years of experience in Finance & Accounting with 1-2 years in leading others.

Business Understanding: Good knowledge of finance and accounting

Technical Knowledge:

MS Office, ERP knowledge

Behavioral Skills:

Customer focus, Decision quality, Informing, Integrity and trust, Listening, Peer relationships, Priority setting, Problem solving, Drive for results

Salary Range: 6-8 LPA