Maersk - Process Manager - Accounts Receivable - OTC/Cash Apps/Billing/Collections

Process Manager - Accounts Receivable(OTC, Cash Apps, billing & Collections)

Key Responsibilities :

- Manage the Performance of the team to meet all agreed SLA through KPI's including:

- Developing and maintaining tools for monitoring of performance through KPI's.

- Establish and appraise staff personal critical success factors, address performance appraisals, recommend promotions, transfers, mentoring & coaching etc.

- Manage the primary task of Payment application / unapplied clearance / On account / disputes registration / write-off / waivers & reporting for all locations as per the specified SLA

- Keep updated of guidelines from Centre as well as other developments that may affect the OTC process; changes in existing SOP's and ensure that GSC are in compliance with corporate guidelines.

- Maintain adequate internal control and segregation of duties

- Provide management reports and statistics at various dimensions in the OTC team (e.g. country level, team level, sub process level like pricing, vendor etc)

- Lead and Motivate team

- Staff administration in the form of leave planning, shift scheduling maintaining overall compliance with staff policies.

- Establish and maintain Training plans for staff under responsibility.

- Ensure adequate staffing in accordance with migration plans in co-ordination with project management i.e. recruitment to meet migration plans and handling exits in accordance to company policy.

- Develop second-line support in all critical areas

- Drive ongoing analysis and improvement of GSC F&A processes

- Encourage best practice sharing among clients, other GSC and promote standardization.

- In connection with the GSC migrations, identify areas for Service Delivery improvement towards over-all business and give recommendations hereon to responsible parties to all the stakeholders in co-ordination with the Project Manager

- Ensure that all process related major risks are identified, documented and appropriately dealt with.

- Reinforce APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies

- Ensure that all the critical activities performed by the team are adequately covered under the business continuity plan and aligning with country BCP plan.

Position Specifications:

- In-depth knowledge in Finance & Accounting (8+ yrs prior experience)

- High level of computer skills with a variety of complex applications (ERP background desirable)

- Good at analytical & Problem Solving ability for trouble shooting

- Planning and plan execution ability

- People management skills

- Project management Skills