Maersk Line - TL - Customer Service

Maersk Line – the undisputed leader in container transport. Maersk Line facilitates global trade, operating in more than 125 countries and employing over 21,000 people. For the right candidates we offer attractive career opportunities. Our philosophy is unity through diversity; we strive to be locally relevant and globally efficient. We remain firmly rooted in core values that have been ours for more than 100 years. With hundreds of container vessels operating around the clock, we want to act responsibly to improve our environmental performance and impact. This means constantly improving processes and developing technologies to be more energy efficient, eliminating waste and reducing emissions. We engage actively in the communities we serve, focusing on education and humanitarian aid, with local projects executed in close collaboration with NGOs and relevant authorities.

Maersk Line is part of the A.P. Moller - Maersk Group which employs over 120,000 people across a varied range of container services, energy, offshore & shipping and retail activities.

Career Opportunity to join us in role of Team Leader Customer Service.

The role is responsible for leading, supporting & developing a team of Customer Service Representatives who deliver front line Customer Services and ensure resolution of enquiries.

Who we are looking for

- The ideal candidate will be a person who has strong business, market & customer understanding with a passion to delight the customer through service.

- Is able to effectively develop, manage and coach a team of customer service agents.

- Ensure that everyone understands each other's roles and responsibilities and how they relate to business
results.

- Align team goals with those of the organization.

- Communicate a clear vision of team goals and objectives

- Create an environment in which team members share both risks and rewards

- Focus the team's efforts on both the process and desired outcomes

- Is able to communicate clearly, both written and in speech

- Is able to influence and persuade the customers and handle exception management

Experience:

- Professional Experience around 6+ years in Customer Service preferably with 2-3 years of experience in handling teams

- Professional Experience in Container Shipping preferred

- Has empathy for the customers situation

- Ability to accept change and make the best of a situation

To apply please visit below mentioned URL:
https://jobsearch.maersk.com/vacancies/publication?PINST=005056A309291ED383C728D7648D9174&APPLY=X